International Sales

SIVRILER FURNITURE INTERNATIONAL SALES AGREEMENT AND DELIVERY TERMS

1. SCOPE AND DEFINITIONS

1.1. Scope
This International Sales Agreement and Delivery Terms ("Agreement") regulates the rights and obligations regarding sales and delivery transactions to buyers residing abroad ("Buyer") by Sivriler Furniture ("Seller") from the address www.sivrilermobilya.com. The Agreement covers sales to the 27 European countries listed below: Germany, Austria, Belgium, Bulgaria, Czech Republic, Denmark, Estonia, Finland, France, Netherlands, Croatia, Ireland, Spain, Israel, Sweden, Switzerland, Italy, Latvia, Lithuania, Luxembourg, Hungary, Poland, Portugal, Romania, Slovakia, Slovenia, and Greece.

1.2. Definitions

Customized Product: Products that are produced or personally designed by altering features such as size, color, fabric, material according to the Buyer's request.

Final Delivery Point: The building entrance/street of the delivery address specified by the Buyer. Moving the product inside the apartment, assembly, and installation are not within this scope.

Cash on Delivery: The method of paying the remaining amount in cash to the delivery personnel at the time of product delivery.

2. ORDER PROCESS

2.1. Placing an Order
The Buyer can create their order through the following channels:

Website: By creating a cart from the address www.sivrilermobilya.com,

Email: By sending product information to info@sivrilermobilya.com,

Phone: By calling the order line at 0850 304 18 95.

2.2. Order Confirmation and Finalization
The "Proforma Invoice" (Provisional Invoice) sent by the Seller to the Buyer via email is the official offer for the order. The order is finalized upon the Buyer's confirmation of this Proforma Invoice and making the advance payment specified in Article 3. The right to change or cancel a finalized order is limited to the conditions specified in Article 6.

3. PAYMENT TERMS

3.1. Payment Methods

Cash on Delivery: 50% of the total order amount is made as an advance payment via wire transfer/EFT upon order finalization. The remaining 50% portion is paid in cash or via wire transfer to the cargo company at the time of delivery.

Bank Wire Transfer/EFT: The full total order amount must be paid within 3 business days following order finalization.

Western Union or Paypal: The total order amount must be paid within 3 business days following order finalization. Commissions and additional expenses arising from payments made with these methods belong to the Buyer.

3.2. Advance Payment and Order Processing
The order is only taken into the production/shipping process after the advance payment (50% for cash on delivery, 100% for other methods) is received into the Seller's account. Periods elapsed without payment are added to the delivery time.

4. PRICE, DELIVERY TIME AND SHIPPING COSTS

4.1. Final Price
The total amount specified in the Proforma Invoice is final and covers the following items:

Product price (including VAT)

International shipping and logistics fee

Turkey export and destination country import customs procedures and costs

Destination country import taxes (VAT, customs duty, etc.)

Insurance fee

4.2. Delivery Time
Delivery time is calculated from the date the order is finalized and the advance payment is received. The estimated delivery time for standard products is 4-6 weeks. For customized products, this time varies depending on the production time and is notified to the Buyer in advance. Delivery time may be extended due to force majeure reasons beyond the Seller's control such as war, strike, natural disaster, pandemic, change in customs legislation.

4.3. Shipping Costs
Shipping costs vary for each country and product group. The exact shipping fee is notified to the Buyer by the Seller via Proforma Invoice before the order is placed.

5. DELIVERY, CUSTOMS AND BUYER RESPONSIBILITIES

5.1. Delivery and Acceptance
Products are delivered by the contracted logistics company to the Final Delivery Point (building front/street) of the address specified by the Buyer. Moving the products inside the building, taking them upstairs, assembling, or installing them is not the responsibility of the Seller. The Buyer is responsible for these processes and they may be subject to additional charges.

5.2. Customs Process
The Seller prepares all necessary customs declarations and documents. However, the Seller is not responsible for delays that may arise if the destination country customs authorities request additional documents or conduct inspections, or for additional information/documents that may be requested from the Buyer.

5.3. Inspection During Delivery
At the moment of receiving the product, the Buyer is obliged to:

Check the number of boxes and the physical condition of the outer packaging,

If any external damage, wetness, or signs of opening are seen, document this situation BY IMMEDIATELY MAKING A REPORT WITH THE TRANSPORT COMPANY OFFICIAL and notify the Seller via email on the same day.
Otherwise, the Seller cannot be held responsible for transport-related damages claimed after delivery.

6. CANCELLATION, RETURN AND EXCHANGE

6.1. Order Cancellation

The order can be canceled in writing (email) within 3 (three) business days from the date it is finalized (Proforma Invoice is approved). In this case, payments made (if any) are refunded.

In cancellation requests made after the 3rd business day and before the product is taken into the production/shipping process, 30% of the order amount is deducted as administrative and organization expenses, and the remaining amount is refunded.

Cancellation requests made after the product is taken into the production process or shipped are absolutely not accepted.

6.2. Right of Withdrawal and Standard Return
In accordance with Law No. 6502 and the Regulation on Distance Contracts, for sales made abroad, there is no right of withdrawal and/or defect-free (arbitrary) return right for the following reasons:

The subject products of the order being specially packaged, customs cleared, and subjected to the logistics process for abroad,

The return shipment of the products after their arrival in the destination country being practically impossible or excessively costly due to double customs clearance, high shipping costs, and administrative difficulties,

The goods being prepared according to the Buyer's requests or personal needs (customized products).
Therefore, return or exchange requests from the Buyer for reasons such as personal dislike, size incompatibility (except for the dimensions in the catalog) are not accepted.

6.3. Defective/Faulty Product Exchange
If the product carries a defect (malfunction, missing part, wrong model) originating from a manufacturing/production within the warranty scope, detected at the time of delivery, the Buyer must notify the Seller in writing (email) with photographic evidence within 7 (seven) business days from the delivery date. If the Seller accepts the defect, they ensure the repair, exchange, or refund of the product. However, if the product needs to be sent back to Turkey for exchange or repair, all shipping and customs costs are covered by the Seller. If repair of the product in the destination country is possible, the Seller reserves the right to prefer this method.

7. WARRANTY

Sold products are covered by a 2 (two) year warranty by the Seller. The warranty covers manufacturing defects. User error, incorrect assembly, transport, or natural disaster-related damages are excluded from the warranty. Warranty service is valid at authorized service centers in Turkey. In case of a defect within the warranty scope, the costs of bringing the product to Turkey belong to the Buyer, and the costs of return shipment after repair belong to the Seller.

8. DISPUTE RESOLUTION AND APPLICABLE LAW

Laws of the Republic of Turkey shall apply in the resolution of any disputes arising from or related to this Agreement. In case of dispute, Izmir Courts and Enforcement Offices are primarily authorized.

9. ACCEPTANCE AND INFORMATION

By placing the order and making the payment, the Buyer declares that they have read, understood, and accepted all provisions of this Agreement, particularly the Absence of the Right of Withdrawal and Standard Return (Article 6.2), Delivery and Responsibilities (Article 5), and Warranty Conditions (Article 7).

SELLER: Sivriler Furniture
Contact: 0850 304 18 95 | info@sivrilermobilya.com.tr
Address: Mehmet Akif Caddesi No:61-87-89-93 Şirinyer/İZMİR